Customer Service

The quotation for job should be given in the standard format and documented approval should be taken from the client before accepting the job. The customer are should be taken that credit term given to the customer has the approval of the required person before offering it to the customers

Also the documents such as IEC CODE, authorization letter are taken before executing the job. Before taking the receipt of the goods it is important that the condition of goods is checked and if any damage is there it recorded and informed.

For business approval it is important to confirm the customers address, IEC in JDFT website meet the client and know about their business. Traders have to be scrutinized very carefully.

After clearance the dispatch of the goods to the customer has to carefully done. Any damage at the time of handing over to the transport has to be noted also care should be taken that the goods are protected while on journey.

The Govt of India has initiated process like RMS and green channel facility which are meant for the faster clearance of the goods. The onus lies with the CHA to ensure that the declaration is proper and accurate. Any lapse would   invite penalty which can be legal as well as monetary. Hence proper care  should taken to ensure that such lapses are avoided.