Freight Forwarding
A freight forwarder is a person or company that organizes Export/ Import shipments for individuals or companies and may also act as carrier or agent. The agent can book the cargo with main agent and get the space for the shipments,
To achieve and sustain the existing period for submission of quotations to customers with in a day from the date of the enquiry.
TERMS OF SHIPMENT
COMMUNICATION GAP
TRANSIT TIME
TRANSSHIPMENT
Main Activities of Forwarding
•Customer care through follow-up, pre alerts and post landing updates to customers for all air imports shipments for all branches.
•Online filing of cargo manifest.
•Maintaining 4 sets of documents-Account/Customer/Clearance/Consol copy.
•Filing of branch CANS.
•Maintaining of MIS reports.
•Customer visits for service updates and requirements.
•Sales leads and follow-ups
Enquiry- Receipt of enquiry from the customer and to obtain the required rates/info from agents. Quotations- Prepare the quote as per the standard formats with standard conditions.
•Online filing of cargo manifest.
•Maintaining 4 sets of documents-Account/Customer/Clearance/Consol copy.
•Filing of branch CANS.
•Maintaining of MIS reports.
•Customer visits for service updates and requirements.
•Sales leads and follow-ups
Freight Forwarding Procedure
Import follow up- Forwarding PO reference to agents and to chase for pick up, booking info, pre alerts and filing manifest.
Issue of CAN- Ensuring arrival of shipments as per pre alerts, preparing and dispatching Cans as per the quote.
Issue of Do- On receipt of authorization letter, BRO, payment, or credit as per the quote and approval from finance, issues DO.
Preparation of Docket- Opening of docket with Can no and accumulation of all documents as per the defined procedure.
Preparation of Docket- Opening of docket with Can no and accumulation of all documents as per the defined procedure.
Verification of Agents- D/N or C/N-Verification of cost and revenue as per the agreed terms, if any discrepancy is found, to take corrective actions.
MIS reports- Based in info in the main register to prepare various MIS reports as defined, daily reports, sector wise performance reports(monthly), objectives status(as per periodically defined)
Objectives of Freight forwarding
To achieve and sustain an average on-time arrival of 90% for shipments booked on committed time.
To achieve and sustain the existing period for submission of quotations to customers with in a day from the date of the enquiry.
Main Barriers and constraints,
COMMUNICATION GAP
TRANSIT TIME
TRANSSHIPMENT
Posts
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